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When I was a client-side researcher (not so long ago) there was a vendor who would leave me long rambling voicemail messages. Not being a phone person and having told them I preferred email, this used to annoy me to no end. So when I switched to the provider side I vowed to apply these learning experiences to improve my client relationships.
It goes without saying that clients want top notch work - expertly planned, flawlessly executed, and actionable. But there are other important
Posted on February 19, 2010 at 10:25am —
© 2010 Created by Eric Bell - MRGA Founder.
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Thank you for voicing this! A great summary - being from the sales side myself, sales folks often need to shut-up and listen!
Hope your doing great?
Best,
Eric